Managed IT Support Services
Reduce IT support costs, increase user loyalty, and safeguard stable system performance with our team of experienced IT support engineers
Value We Deliver With IT Support Services
Assessment, configuration & optimization of the end-to-end support processes
Software systems selection & roll-out, processes and documentation setup
L3 support incl. ERP system customizations as per the end-customer's requirements
We do requirements management, documentation & systems configuration
Halving release management efforts of product team through process optimization.
End-to-end process establishment, legacy support systems replacement
IT TAKES US ONLY
10 DAYS
to launch turnkey support for you
AVAILABLE
24/7
to support your users anytime
FIRST REACTION IN
< 1MINUTE
after the incident is recorded
We Will Help You
Overcome complex issues
Our IT technical support and maintenance services offer two levels (L2 and L3) of support. The first gets you back on your feet quickly, following a failure. The second offers the most fundamental level of support for complex issues – helping you improve software by changing your program code.
Transfer and manage duties and risks
Your in-house team can stay engaged with your core business, while we take care of your IT infrastructure. We’re also on hand to provide after-hours support, for those unforeseen circumstances.
Protect your IT solution
We’ll help you identify problems and potential risks with your IT solution, then provide a swift resolution that gets you back up and running quickly, reducing revenue loss. We help you adapt to environmental, IT infrastructure and integration point changes, so your systems maintain operations even in a changing landscape.
Reduce TCO of IT systems
Our years of expertise ensure a smooth setup and robust support framework, allowing you to reduce TCO, as well as benefitting from faster issue resolution, better customer feedback and reduced expenditure on systems maintenance.
What We Do
Once a problem is reported, our team will isolate the cause and resolve it as soon as possible. In addition, we can set up monitoring tools and proactively react to any incidents and potential issues, resolving them before your users ever notice. We offer following technical support lines:
Our Comprehensive Managed IT Services
↳ Managed Cloud Services
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Cloud infrastructure management
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Managed cloud compliance services
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Multi-cloud management
↳ IT infrastructure management
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IT infrastructure assessment
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IT infrastructure monitoring
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IT infrastructure administration
↳ Managed DevOps
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CI/CD pipeline management
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Infrastructure automation and orchestration
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Virtualization and containerization
↳ Application management
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Continuous app monitoring
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Targeted app troubleshooting and ongoing improvements
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EOL (end-of-life) management
↳ Managed Cybersecurity
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Security requirements management
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SIEM managed services
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Penetration testing and vulnerability management
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Security compliance management
↳ IT support consulting
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IT support systems and processes setup
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Workflow creation and optimization
How Does It Work
1 > Analysis
We start with the analysis phase, which usually takes about 4-5 days as we have done much homework to speed up the process.
At this stage we:
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Analyze your needs, goals, existing process, and constraints
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Elaborate & document the requirements
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Offer structured choices of what we can do for you
2 > Setup
Once the solutions have been agreed upon, the implementation part follows. We make all necessary arrangements to launch the service which takes around 10 days on average.
At this stage we:
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Train consultants to work on the project
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Update your service infrastructure, embed tracking systems and tools
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Test the solution
3 > Operation
Once the process, systems, and tools are set up and tested, the actual support begins. During the operations, we focus on stable and high-quality service delivery, KPI monitoring, and improvements.
At this stage we:
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Provide services within the agreed scope
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Monitor KPIs, provide regular reports and analytics
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Continuously work on service improvement
Tools We Use
Zabbix
Ansible
Nagios
Gitlab
Jenkins
CircleCI
Terraform
ServiceNow
Zendesk
Salesforce
Flyway
Liquibase
AppDynamics
New Relic
Sentry
Kibana
Kubernetes
Docker
Our Clients Say It Best
Your results are what matter - not our promises. That's why we let the businesses we've worked with tell you what it was actually like.
Frequently Asked Questions
Our Philosophy in Managed Services
Reliability
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Well defined service processes with a special focus on planning and delivery control
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Refined HR processes aimed to safeguard sustainable and uninterrupted service delivery
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Robust quality control with a range of KPIs to track delivery quality and efficiency
Transparency
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Regular and detailed reporting on different management levels (weekly, monthly, etc.)
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Clear, predictable, and consistent billing accompanied by detailed expenditure reports
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Extensive use of task & project management systems like Jira, Confluence
Partnership
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Focus on delivering business value instead of just performing the tasks assigned
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Working processes tailored for synergy with customer organization and business ways
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Constant strive for optimization, better performance, and collaboration efficiency
